North Ken News is a Kensington & Chelsea Council magazine, delivered to thousands of residents in the borough’s less affluent wards. Ill-conceived and half-heartedly produced, it typifies a local authority lacking the ambition to truly change following the Grenfell Tower fire.
In January 2019 Kensington & Chelsea Council (RBKC), after holding ‘Creating Stronger Communities Conversations,’ produced its Grenfell Recovery Strategy, saying the document “demonstrated a strong desire” on the part of local residents “to shape recovery directly, building on the existing strengths and talents of communities.”
The aspirations RBKC identified in its consultations with locals included:
RBKC enabling “stronger community leadership”
RBKC tapping into “existing skills and networks” and
“The need to improve Council communications to all North Kensington residents”
North Ken News, along with other mass distribution puff pieces, are RBKC’s responses to the frustrations raised about the council’s communications. These publications amount to little more than public relations for a disgraced local authority. A true provider of grassroots news and analysis, the blog THis Is North Kensington, has summarised North Ken News as “PR self-analysis of the supposed Grenfell Strategy.”
Norland Ward in Kensington & Chelsea is 0.2 miles from Grenfell Tower. In a rational political culture, local politicians seeking election in that ward on Thursday would express support for the victims of the Grenfell fire and solemnly vow to address the worsening economic and social inequality that characterises North Kensington. But in the Royal Borough, pushing policies of injustice and inequality can guarantee you a safe seat, as the Tory candidates make clear in their campaign literature.
We previously looked atKensington & Chelsea News, the local Conservative Party’s main election propaganda, which sets out their key policies: bin collections, borough-wide parking permits, clean air, low council tax, saving the local police station and money for parks. While some of these pledges are contradictory and some are probably fibs, they are accompanied by the biggest profanity of all; council leader Elizabeth Campbell claiming that “continued support and meaningful recovery for the communities most affected by the Grenfell tragedy will be at the heart of everything we do.”
North Ken Censored
The election propaganda for Norland Ward is more of the same, talking up the threat of a Labour-run council, promoting absurd policies and ignoring residents in the north of the borough. Even though Norland’s boundary reaches into North Kensington, there is no mention of Grenfell or the poverty that plagues the area.
The Conservative candidates, Stuart Graham and David Lindsay, have ultra-safe seats and plenty of political space to express any conscience or vision they possess. They instead follow the council strategy of studiously ignoring North Kensington. They state they are “committed to standing up for the residents of Holland Park and Notting Hill,” omitting North Kensington completely.
The Norland campaign literature is aimed squarely at those who already live in comfort. In the irrational borough, this group is attended to slavishly: “We need a council that has a record of standing up for residents and delivering more while costing less.”
The Tories do have a record of standing up for certain residents; the ones who don’t need anybody to stand up for them. And what has happened to those who don’t fall into that category? Take one look at Grenfell Tower for a clue. “Delivering more while costing less” is pure propaganda and doesn’t exist in the real world. It is a message to rich voters that the Tories will spend the bare minimum on statutory services.
Bins Vs Beings
Like in Kensington & Chelsea News, the Norland Tories use fear to try to galvanise voters. As there aren’t any actual threats to the wealthy of Norland, the candidates invent one: the ward is being threatened by the local Labour party, who want to make the streets dirty. They urge readers to “protect the look of Kensington and Chelsea’s streets,” vowing that if elected they will defend the “pristine condition” of Norland’s pavements “at all costs.” The scaremongering peaks with the statement: “The fate of our community will be decided by you.” Quite chilling, if your political creed is based on rubbish.
The fetishization of bin collections fills the void left by the candidates’ disinterest in communities outside the rich Tory base. Stuart Graham, a new candidate for the ward, appears well-versed in the art of political distraction, coming from the euphemistically named “political and public sector communications industry.” His website’s main picture is of the refugee-hating home secretary, while his LinkedIn shows he supported the imbecile health secretary as thousands died unnecessarily at the height of the pandemic.
It’s a small step from spinning Patel and Hancock to representing Kensington and Chelsea council in its post-Grenfell iteration. “Let’s protect our progress” Graham and Lindsay urge. Progress? Inequality is growing in the borough, and the council, led by Campbell and deputy leader Kim Taylor-Smith, has used the trauma of the fire to tighten the Conservatives’ grip on the borough.
“Join a team that has truly transformed this local authority over the last four years” – the Conservatives’ Norland candidates, 2022.
The only transformation here has been the Tories’ publicly funded fulfilment of McLuhan’s prophecy. The only progress the Norland candidates are pushing in their campaign is a wanky-sounding “al fresco dining revolution”.
The omission of North Kensington from all the election propaganda (aside from Campbell’s weasel words) belies the Tories’ two-pronged approach to the north: exclude the area from anything but the bare minimum while tightening political control to narrow the space where independent, community-focused movements might emerge to fulfil the borough’s natural split in two.
Excluding important community issues from the political debate creates certain false impressions about who has value in society and who government should serve. Kensington Town Hall is an incubator for this irrational, divisive politics. The Norland candidates are on the bandwagon, or the bin lorry, and they’re piling on the rubbish.
By Tom Charles @tomhcharles @urbandandyldn
THis Is North Kensington has a look at all the candidates in all the wards in this excellent blog.
The latest propaganda from the Kensington and Chelsea Conservatives comes in the form of a glossy A3 publication with the tagline, Community News. The Spring 2022 edition of Kensington & Chelsea News has the look of a free local newspaper but is a campaigning leaflet for the Tories ahead of next month’s council election. Its mix of policy pledges and class-conscious signaling makes clear the council’s priorities five years on from the Grenfell Tower fire. We read and analysed it so you don’t have to.
‘K & C News’ bucks the trend in these dark times by starting with a feel-good story titled “Café Society is here to stay.” The article features reassurances that locals can still object to pavement licenses being granted if noise is an issue. Even more reassuringly, K & C News informs us that Café Society will operate “from Sloane Square to Westbourne Grove,” skidding to a halt just before it gets to North Kensington. This geographical description could be a mere rhetorical flourish to name two upscale streets popular with the rich Tory voter base. Or it could be more sinister; the first signal to K & C News’s readership that the north of the borough is of little concern to the council.
The next headline is also good news but comes as a bit of a shock: “South Kensington saved by local campaign.” In my ignorance, I hadn’t known that South Kensington, the richest area in the country, faced an existential threat. The detail is that London’s Mayor, Sadiq Khan, wanted there to be a big glass building there, but heroic local (Conservative) councillors thwarted his plan. South Kensington was rescued from the jaws of Khan back in November, but this newspaper is campaign propaganda to remind core Tory voters and donors that the council remains devoted to them. For those who follow the politics of RBKC, particularly its public relations approach to the five years since the Grenfell Tower fire, it is interesting to be able to read a document that sets out their true priorities, however dressed up in deceit they might be…
The big front-page headline reads “Over 2,000 residents back council’s plan to save Notting Hill police station.” Since the borough’s establishment in 1963, crime and safety have been two of the Conservatives’ priorities, reflecting the anxieties of their voters, most of whom probably own quite a lot that might be coveted by the criminally minded. A local police station is a good thing, so taken at face value, this seems like a genuinely reassuring, and vote-winning, bit of information.
Council leader Elizabeth Campbell explains that saving the station will keep more police on the streets. Confusingly, the Evening Standard reported in February that RBKC would not maintain the building as a police station, quoting Kensington MP Felicity Buchan that the building would be retained as “something that will still help residents such as a GP surgery.” Buchan doubled down on this socialist approach by explaining, “what we don’t want is for it to be bought by a property developer who would turn it into luxury flats, many of which would probably remain unoccupied”.
A bit of background: The local Conservatives have asset sweated the north of the borough, including attempted sales of the local library, college, and a community centre. Their goal was precisely what Buchan finds so unpalatable for the middle of the borough: the removal of community assets, to make way for private investments. The cut-price refurbishment of Grenfell Tower was caught in this raft of aggressive Tory moves in North Kensington as they sought to drive out poorer communities from some of the most expensive land in Britain. No mention is made of the economic imperatives that might impel the sale of community buildings by local governments.
K & C News points the finger for the jeopardy facing the beloved police station at the local Labour party: “residents are starting to ask whether Labour councillors will ever put local priorities ahead of party loyalty.” Page one’s footer sets out what the publishers believe should be our priorities, instructing readers to “vote for a greener, safer and fairer borough on 5th May.”
Page one finishes with a teaser of what’s to come over the page: a photo of a bin lorry and a photo of three men in ‘K & C Community Warden’ vests staring at an empty café, possibly confirming to each other that “Café Society is here to stay.”
Page two keeps the momentum with another photo of people in high visibility vests. One is Elizabeth Campbell, leader of the council, holding a pair of spectacles and squinting at a man. In the background we see a skip mounted on the back of a truck and a recycling bin in the middle of the pavement. I suspect the recycling bin was positioned there for this photo opportunity as it is rare to see a misplaced bin on the back streets of Notting Hill, Holland Park, or South Ken, such is the devotion to pristine pavements. The connection between the headline – “Council protects twice-weekly bin collections” – and the accompanying photo is tenuous as no bin collections are shown. It is perhaps implied that Cllr Campbell herself, who is wearing thick gloves, is about to collect some bins, such is her commitment to this policy.
The article reflects the elevated political status of rubbish in Kensington: “Protecting twice-weekly bin collections is a top priority for local residents. And as the cost of living rises, it’s more important than ever to make sure local services deliver value for money.” This newsletter is mainly aimed at people who will not struggle with the rising cost of living. Many will probably benefit from it.
Cllr Cem Kemahli is quoted as saying “our job as councillors is to protect the high-quality services residents depend on, while keeping the low council tax residents need.” Pretty liberal use of the words “depend” and “need.” RBKC has always prided itself on keeping council tax low but now equates an extra bin collection per week and a small amount of money saved in council tax per year with meeting essential human needs. The link between twice-weekly bin collections and mitigating the rising cost of living is not explained.
The target audience is again clear: “4,000 more homes in Holland Park and Notting Hill will have access to food waste collections.” North Kensington is omitted, and the focus is pre-empting the possibility of a minor first-world inconvenience for people who don’t have actual problems.
The second story on page two describes RBKC’s “crack down on noisy vehicles,” with the council planning to roll out its use of acoustic cameras to identify drivers of very noisy vehicles to Holland Road, Chelsea Embankment and Earl’s Court Road. North Kensington, the most polluted area of the UK with an elevated dual carriageway going over it, is again excluded.
Yet more good news: “Kensington and Chelsea improves air quality the fastest in London.” The council has pledged £100 million to “cut air pollution” and £6 million to improve parks and green spaces, including Cremorne Gardens, Cremorne Wharf and Holland Park. A new open space is included in the council’s Earls Court Masterplan. No North Kensington parks are mentioned. There is a horribly pixelated photo of the Japanese garden in Holland Park.
The next article is titled “Whole borough parking permits here to stay.” For a small borough in central London spending £100 million to cut air pollution, you’d think that discouraging driving would be the consistent and green thing to do. But as that might be slightly inconvenient for the party’s base, unnecessary driving is encouraged. The Tories provide the feel-good factor of green policies without their voters having to slum it on the bus with the hoi polloi.
K & C News spells it out: “getting around easily is a priority for residents.” Cllr Josh Rendall then adds some spin: “From nurses getting to our world class hospitals in Chelsea, to teachers travelling to our outstanding schools in Kensington, the borough permits help so many of us”.
Cllr Rendall doesn’t add that a nurse might need to drive because they don’t live anywhere near their workplace. The average nurse’s salary is £33,384 (Royal College of Nursing figure). If they paid zero tax, spent no money, and worked for 140 years they would be able to buy an average-priced house (Foxtons figure) near one of the hospitals in Chelsea.
People who do dedicated and skilled work that benefits other people are the ones impacted by the unfolding cost-of-living crisis. Tory voters in Holland Park are not impacted. Yet the council’s political project is to slavishly attend to the latter group at the expense of the former. This is well understood, and K & C News can be seen as a signal to inform the public that this power imbalance is in safe hands.
The token mention of Grenfell Tower appears on page three. It is titled ‘Grenfell Update’ and consists of one sentence from Cllr Campbell:
“Continued support and meaningful recovery for the communities most affected by the Grenfell tragedy will be at the heart of everything we do.”
That sentence barely reaches the level of a sick joke, but to the target audience, it perhaps satisfies their curiosity regarding Grenfell recovery.
Far from being “at the heart of everything” the council does, Grenfell recovery is not touched by a single policy or priority mentioned across the four pages of K & C News.
Page three finishes with the first bit of pan-borough news: every RBKC neighbourhood will get its own “dedicated community warden” who will focus on “anti-social behaviour.” The article conflates this policy with the Tories saving the police station (but not really) story; Cllr Emma Will explains that “a visible police presence is really important” but doesn’t explain what hiring a few community wardens has to do with it.
The final page has two news items. First, “Council works to protect residents from cost of living rise” in which North Kensington finally gets a mention. Unfortunately, the article links poor people and their capacity to stay above the poverty line to RBKC’s commitment to low council tax. The real beneficiaries of the low council tax policy are the wealthy people the publication is aimed at, who save a few pounds a year, many probably pay little to no income tax and enjoy huge passive incomes from the most unproductive sectors of our economy. Cllr Campbell’s naming of the actual victims of the government’s cost of living crisis – “teachers to street cleaners, young families to pensioners” – is inserted to ameliorate any uncomfortable thoughts entering the minds of the Tory voters. ‘We’re all in it together, this policy that benefits me is also benefiting the poor.’
“Holding Thames Water to account” is the final chapter of this RBKC fiction. It refers to the July 2021 floods when “residents’ homes across Holland Park and Notting Hill were seriously affected by flooding.” Again, the north is omitted despite being hit hard by the floods. “The council plans to implement sustainable drainage schemes in Holland Park and Notting Hill” but not in North Ken.
Kensington & Chelsea News finishes its Spring 2022 edition with 10 election pledges from the Conservatives. One would have sufficed: ‘We’ll protect the status quo.’
None of the ten policies have anything to do with “continued support and meaningful recovery for the communities most affected by the Grenfell tragedy.” The cosmetic approach taken to this most serious issue signals to the Tory base that the Conservatives will continue to prioritise their quality of life over everything else. And to the rest of us, the message is clear: ‘Your recovery is over – our class war has just begun…’
In politics, what isn’t said is as telling as what is. This is certainly true with the council’s latest PR publication. Its newspaper-style format suggests that the content is meant to be accepted as the natural order of things rather than a series of political choices.
North Kensington and the other impoverished neighbourhoods of Earl’s Court and the World’s End are virtually ignored while the interests of people who have no actual problems expand to fill the space, like the fishes in the Kyoto Garden. Hypothetical inconveniences to wealthy residents are attended to assiduously while actual problems, like the absence of any justice following the Grenfell fire, are not considered worthy of coverage.
Also missing are serious political leadership and vision. A confident leadership with a serious political project would seek to take their base along with them in pursuit of higher goals, innovation, and genuine change.
RBKC’s leaders have internalised their own propaganda and believe that North Kensington’s recovery is omnipresent in everything they do. Not a single Grenfell-related policy is mentioned in the publication, yet we’re told it is “the heart” of the Tories’ policies. This is Orwell’s doublethink – holding contradictory positions and believing them both to be true.
“We’re going to review the review” – Kensington & Chelsea Council, 15th February 2022.
Those were the words uttered by a council officer two minutes into last night’s public meeting on the imminent closure of North Kensington’s main recovery centre for victims of the 2017 Grenfell Tower fire, The Curve Community Centre.
‘Reviewing the review’ was not what the assembled residents wanted to hear with the loss of a community asset only weeks away and no plan in place to rehouse The Curve’s services, delivered by around 20 local community groups.
A hundred meetings along the same lines have taken place since 14th June 2017: Council officers with no decision-making power try to play for both sides and fail; they nod in agreement at residents’ complaints; they say ‘we’ll take this back to the leadership team’ and they get out, another box ticked.
Some residents reassure them, ‘we know it’s not your fault…you’re just doing your job…we know you don’t have any real power…’
But if they don’t have real power, where does that place us in the hierarchy? Five years on from an atrocity that shocked the nation, North Kensington is stuck in trauma and the only thing that has enjoyed any “recovery” is the council’s power over us.
Loads of Buildings?
There are “loads of buildings available” in North Kensington to replace The Curve said the other council officer, without adding that there is little to no chance that a council renowned for its asset sweating will offer up a new community space. It was only political pragmatism on the council’s part that saved North Kensington Library from being turned into a private school and our college from being replaced by ‘luxury’ flats.
Under Kim Taylor-Smith, its property developer deputy leader responsible for Grenfell recovery, RBKC wanted to sell Canalside House, another community asset, months after the fire.
In terms of numbers of buildings, essential for local organisations to gain a foothold in both fundraising and recovery, the loss of The Curve next month will put North Kensington back to where it was in 2017. Bay20 was built on community (not council) land by the BBC, but Grenfell Tower was lost, with its playground, green space, boxing gym and nursery. In terms of increasing North Kensington’s community spaces, the council is in deficit.
But none of this was mentioned by the two council officers, typical of another feature of RBKC’s community meetings: the recent past goes down the memory hole, the focus is always ‘moving on’ with opportunities to ‘help decide,’ ‘influence,’ ‘co-design,’ ‘oversee’ and so on.
Last night’s meeting was intended to be the start of setting up a steering group to then establish a Community Trust to “oversee” the £1.3 million that remains in the budget allocated to The Curve.
The Curve, rented from its private owner by RBKC in the aftermath of the fire, will close in March, with the council then having four months to return it to its original state before the lease expires.
Most questions put to the council officers went unanswered, including:
What will happen to the residents who currently use The Curve every day?
Will the council provide budget for a building that can then be run by the community as an independent base for recovery and income generation?
Can the survivors who attend The Curve every year on the anniversary come this year, the fifth anniversary?
One question that was answered was ‘Why wasn’t this all done last year if you knew it was closing in March?’ The answer: ‘Covid’.
All of these anxieties would have been avoided if RBKC had acted on a proposal from The Curve’s board of governors in 2019 setting out a vision for the centre’s future, which combined a community hub (akin to The Tabernacle), a world-class trauma recovery centre and training in industries of the future for young local residents, all at The Curve, which would have been secured on a 50-year lease on favourable terms. To say this detailed proposal by the supposed governors was rejected would be misleading; it simply wasn’t regarded as a real thing by the council, the words didn’t register.
It would have been popular and empowering; hence it could never see the light of day.
Last Night’s Meeting
Eloquent exasperation and untreated trauma poured out of the attendees, every single intervention a valid, well thought out point. The council officers were forced to go rope-a-dope for the duration. As ever, they had not been sent to the northern outpost of the royal borough for a serious meeting between equals. The officers represented a council with a monopoly on power and has spent tens of millions in such a way as to guarantee no diluting of that mix. This level of chaos on RBKC’s part cannot be accidental.
The archaic council system does not work, with officers taking notes back to the Town Hall to legitimise decisions already made by politicians with no democratic mandate in North Kensington. It is a system that meets a common-sense suggestion like opening The Curve up for survivors on the Grenfell anniversary with a ‘computer says no’ response.
We continually look for creative ways to carve out some independence that would enable real recovery. The council has been assiduous and successful in blocking all our attempts so far.
The agenda of the meeting was ignored, except one item, ‘End of meeting’.
Behind a partition, a group of primary school aged children sat doing their homework as the meeting played out. They looked anxious, absorbing the trauma of their families and neighbours, a perfect snapshot of five years of RBKC’s approach to Grenfell recovery.
If this was the children’s lesson in how the world works, it could not have been any clearer. Ordinary people are abused and disempowered. Another, smaller group tries to soothe the people and “manage expectations” on behalf of a third group. This third group remains unseen by the children. But the children will surely know the third group as their enemy…the ones who shut the doors to their community centre and who blocked every attempt at real recovery for North Kensington.
REST IN PEACE FRANCIS O’CONNOR – a true artist who exposed the con artists. Read a fitting tribute to Francis here.
Colin Hall, the Marmite headteacher of Holland Park School will retire at the end of this academic year having led the school for 21 years, a third of its history. Outstanding Ofsteds and the best-paid head in the country, but Hall leaves with a tarnished legacy. Just down the road from the school is Kensington Town Hall, where those who have overseen the council’s deficient response to the Grenfell Tower fire are still comfortably in positions of power. Hall’s reckoning contrasts with RBKC’s Taylor-Smith, Campbell, and Quirk, who have sailed through on a wave of spin with no media pushback against their running of the richest, most unequal local authority in the country.
News of resignations and appointments at Holland Park have been arriving in parents’ inboxes. The big one was provided, using death announcement vocabulary, by newly installed chair of governors Jane Farrell on 29th September:
Among the other resignations was former head of Lehman Brothers and major donor to the Conservative party, Michael Tory. Nominative determinism now exhausted, it seems that HPS will embrace a more centrist liberal inclusive philosophy with Farrell as chair of governors and the new New Labour-supporting Bercows representing the parents. The major turning point for the HPS old guard was an article in The Guardian last month by Fiona Millar, wife of Alistair Campbell.
There are obvious dots to be joined but there might be nothing more to this new centrist liberal power theme at HPS than coincidence. After all, the articles in The Guardian and The Times were served up by a highly organised campaign by former pupils and staff determined to expose what they call a “culture of humiliation.”
Two investigations are underway at the school, one independent and one by RBKC. Expect much to be added to the list of alleged abuses brought to the public’s knowledge by the Former HPS collective.
Yelling at children through a megaphone is both strange and abusive, as is sending the naughty children to the adventure playground on Southern Row so the mock Ofsted inspectors didn’t have to see them, and so is putting up ‘Wanted’ posters of unknowing children for their ‘Grade Ds in all subjects’.
The audio of a teacher screaming at children, recorded this month, is grim, but apparently the norm, and when this is considered alongside Mr Hall’s propensity to deliver long assemblies on the subject of himself, even to sixth formers on their final day, it suggests not just an abuse of power, but also an understanding among pupils and staff the power being abused is absolute and unchallengeable. From a distance HPS is surreal and eccentric, but if you’re there every day it’s real and normalised.
Still, these revelations alone, if they had happened in a more ‘normal’ comprehensive not on inner London billionaires’ row, would not have been enough to arouse the interest of The Guardian. Mr Hall is a complex headteacher, and plenty of parents like him and his approach, the way he sets about instilling high standards (at least aesthetically) for students. Will The Guardian follow the story as it moves on?
And what of The Guardian‘s silence on RBKC’s ongoing, very public failings? Holland Park is one of the schools that suffered from the entirely avoidable fire at Grenfell Tower, and Holland Park families continue to suffer under the local council also facing accusations of failure to meet its duty of care.
The difference? Perhaps RBKC’s 13-strong crack team of PR spinners pulling the wool, enabled by an establishment media staffed by journalists who consider the social order of Kensington, the haves and the have nots, as natural, or, at best, an opportunity for virtue signaling.
More detail on that another time, but it’s clear that The Guardian and the other establishment outlets have the power to tip the balance in certain situations, and there is enough evidence that RBKC has betrayed the Grenfell victims repeatedly and deliberately to justify serious analysis by the nation’s media.
Hall’s retirement was announced the same week that the Pandora Papers revealed that Kensington is home to billions of pounds worth of property owned by tax dodging members of the one percent. If I was aiming for power via Keir Starmer’s Labour party I probably wouldn’t want to piss off potential donors like Michael Tory by empowering North Kensington residents who might demand more democracy or even devolved power locally.
The Guardian gave a platform to the once voiceless of Holland Park School. That is good. But they don’t challenge other unaccountable power nearby.
The previous leadership of RBKC fell because they disrespected the mainstream media, trying to lock them out of a council meeting, something the government knew was a no-no. The despised social cleansers, Paget and Mellen, were made to resign and the pressure on the Tories eased. Their heirs at RBKC have been untroubled by an indifferent, ignorant media…
We just received the above image from a former Lancaster West resident. The image shows an official RBKC notice announcing that the council has designated 14th June, the anniversary of the Grenfell Tower fire, as the date for the first of a series of fire alarm tests in one of its properties.
Four years on from the horrors of Grenfell, with no justice, widespread trauma and a PR-heavy change programme at the local council which has been ignored by the national media but exposed as a sham on this blog and elsewhere, RBKC is still finding new ways to be incompetent and insensitive.
The Housing Stock is the 9,000 residential properties owned by Kensington and Chelsea council (RBKC).
And the two Double-Barrelleds are Nicholas Paget-Brown and Rock Feilding-Mellen, former leaders of RBKC and key players in North Kensington’s recent history.
Until March 2018, RBKC managed its 9,000-strong housing stock through an arms-length subsidiary company misleadingly named Kensington and Chelsea Tenant Management Organisation (KCTMO) – read more about KCTMO here.
RBKC’s leaders had ultimate responsibility for KCTMO including scrutinising the company to ensure it met its duty of care to residents. Following the Grenfell Tower fire in June 2017, RBKC folded KCTMO (and its 3,500 outstanding repair jobs) back into the council and increased the role of another council subsidiary company, Repairs Direct. RBKC gave Lancaster West, the site of Grenfell Tower, a separate estate management organisation, W11, although it remains in the gift of the council.
KCTMO claimed its number one aim was “Keeping our customers and residents centre stage.” Despite RBKC’s positivespin about its performance, KCTMO failed spectacularly.
Those with lived experience of KCTMO, including me, know it behaved like a “mini mafia who pretend to be a proper functioning organisation,” going after “any residents who have the temerity to stand up to them.” RBKC’s leadership chose not to take action to improve the TMO’s approach to residents.
In 2010 the Conservative-Liberal Democrat coalition took power with a zest for austerity that was taken up by RBKC. Since that election, life expectancy in Golborne ward, North Kensington, has dropped six years, one of manystatistics to lay bare the inequality of Kensington.
RBKC and KCTMO used banal bureaucracy to victimise residents who opposed their policies in the years before the fire. At the head of this was Tory council leader, Nicholas Paget-Brown.
Paget-Brown was a career politician, holding various roles in the Conservative party including local councillor from 1986 until 2018 and RBKC leader from 2013 until 2017.
His stated ambitions for North Kensington were modest: “I would like all residents to be proud of living in Kensington & Chelsea and I want to contribute towards the regeneration of parts of the Borough where there is still a need to ensure that people have opportunities that will give them the best start in life.” This, alongside platitudes about improving parks, gardens, and museums, indicated Paget-Brown’s comfortable position as leader of RBKC. His blog, his local newspaper columns, and his utterances in conversation could be reduced to one sentence: ‘Everything’s alright, you can trust the Tories.’
The most unequal borough in Britain? Paget-Brown was not a man intent on change.Continue reading →
The word propaganda is rarely used by politicians, who prefer to use ciphers like public relations, communications strategy and messaging. Propaganda is reserved for foreign enemies like Nazi Germany or Iran. Like the word imperial, the negative connotation means it is avoided. And like imperialism, it goes on every day, it has a home here in London and Kensington and Chelsea council (RBKC) is fully committed to it.
The propaganda we discuss below is generated by RBKC. It is not an abstraction to be debated by intellectuals, but a real problem destroying people’s life chances across the borough. For RBKC, propaganda is not just a way to put the best possible spin on a policy, it is their policy.
Back in August we wrote about Lancaster West estate, site of Grenfell Tower, which has been undergoing refurbishment since 2018 when RBKC stated that the estate would be transformed into “a model for social housing in the 21st century” through an ambitious, resident-led approach.Continue reading →
“Following the Grenfell Tower tragedy, there was clear recognition of the need to make real improvements to the Lancaster West Estate and the need to have the residents lead the process. Both the Council and central Government have committed funding to support an ambitious and resident-led refurbishment of the Estate. The Council has promised to refurbish the Lancaster West Estate sensitively, collaboratively and to create a model for social housing in the 21st century. Residents are and will continue to be at the heart of shaping any future work throughout the delivery of the programme. There will be no demolition of people’s homes.”
The above quote from the Royal Borough of Kensington and Chelsea (RBKC) expresses a clear intention to transform Lancaster West Estate, site of the Grenfell Tower fire in June 2017. Despite the fine words, the residents who are supposed to help lead the estate’s recovery say they are being treated as “an afterthought” by RBKC. There is little evidence of a transformation of the estate amid accusations that the local authority is backtracking on its commitments. We spoke to several residents who are involved in management and oversight of the estate to find out what has happened.
First, a little background…
Lancaster West estate in west London, is home to 795 households, making it the largest estate in Kensington and Chelsea and one of the largest in the capital. It opened in the mid-1970s as part of Britain’s post-war slum clearance. The estate’s one high-rise block was Grenfell Tower, which still stands, covered, following the 2017 fire that took 72 lives prematurely and traumatised the whole North Kensington area.
In the shadow of the tower are the brutalist low-rise blocks, Hurstway Walk, Testerton Walk and Barandon Walk, designed as high-rise towers laid on their sides. These low rises are ‘streets in the sky’ based around communal green areas, designed by architects Clifford Wearden and Peter Deakins in 1963/64. A similar design, with connecting first floor walkways, was envisioned for nearby Camelford Walk, Clarendon Walk and Treadgold House, but the plans were abandoned and in-house architects at RBKC built these blocks in a less ambitious style, hence the diversity of styles which gives the estate its disjointed appearance.
Grenfell Tower is a 67.30-metre (220 ft 10 in) tall building and contained 120 one- and two-bedroom flats housing up to 600 people. In 2016 the tower was given an £9.2 million refurbishment, including new windows and cladding to improve the building’s appearance. The facelift made the tower more congruent with its immediate neighbours, the newly built Kensington Academy secondary school and the rebuilt and modernised Kensington Leisure Centre.
From 1996 to 2018, Lancaster West estate was overseen by Kensington and Chelsea Tenant Management Organisation (KCTMO,) an arms-length management organisation (ALMO) that managed RBKC’s 9,000 social housing properties. The motivation for RBKC’s handing over of responsibility to KCTMO in 1996 was its fear of losing control of its social housing stock which had become subject to a compulsory tendering strategy introduced by the national government. To maintain its control of the housing stock, the council created the KCTMO, with a management team of 20 that initially included 13 residents. In the plan, KCTMO took control of the borough’s social housing properties, but for major works (costing over £400,000, such as the Grenfell Tower refurbishment) liability was shared equally with the council.
In 2002, to access the government’s Decent Homes funding, KCTMO dropped most of the residents from its management setup and became an ALMO, maintaining the misleading tenant management title. In 2009, an independent report by Local Governance Limited, identified “substandard” repairs and a need for major works across the borough’s social housing properties, recommending the Tory-run council take a greater role in monitoring KCTMO. In response, KCTMO chief executive Robert Black pledged to build trust between the TMO and tenants. To say he failed to meet that pledge would be an understatement.
In 2013, the Estate Management Board at Lancaster West was wound up. There were “terrifying” power surges at Grenfell Tower and plans for the new school and leisure centre were not received enthusiastically by many residents, the sense being that both KCTMO and the council were out of touch with, and even dismissive of, residents’ voices. It was widely understood that Lancaster West, like much of North Kensington’s community space, was in the sights of RBKC’s senior Councillors, whose personal wealth is often increased by their involvement in the property market. Even the council’s own chief executive, Barry Quirk, has described pre-fire RBKC as “a property developer masquerading as a local authority”.
In 2015, the Grenfell Tower refurbishment began, and the ongoing Grenfell Inquiry is revealing the corners that were cut to save money at the expense of safety. Those of us who have lived on the estate have lived with a landlord determined to oversee the managed decline of our homes. Those without that lived experience also have ample evidence, thanks to Grenfell Action Group, of the contemptuous attitude of both RBKC and KCTMO towards Lancaster West residents, their resistance to resident empowerment, collaboration and improvements to living conditions. While Grenfell Tower was receiving its refurbishments, the rest of Lancaster West saw no meaningful improvements whatsoever, and the deterioration of the estate continued.
Following the June 2017 fire, RBKC unambiguously promised change. The council’s North Kensington recovery strategy, in both word and spirit, gave this as a vow to the residents of Lancaster West.
In a July 2018 document, ‘Your Housing Future’ RBKC stated: “The Council has promised to refurbish the Lancaster West Estate sensitively, collaboratively and to create a model for social housing in the 21st century” and “Residents are and will continue to be at the heart of shaping any future work throughout the delivery of the programme”.
In a document titled Our commitments to those affected by the Grenfell Tragedy, RBKC also made a commitment to achieve, by June 2020, complete refurbishment of Lancaster West so “the estate is somewhere residents are proud to live”.
RBKC’s new, more caring tone and rhetoric has been evident across all its public pronouncements since June 2017. There is no question that they have been consistent in that regard. But does the language reflect tangible improvements on the ground on Lancaster West?
We spoke with several residents heavily involved in the management of the estate to get their insights into what changes have been made, whether there has been genuine collaboration and whether Lancaster West’s trajectory is really heading towards a state-of-the-art model for 21st century social housing.
The Lancaster West residents/officials we spoke to told us the following:
A 2018 ‘Ideas Day’ was a hopeful beginning for Lancaster West’s recovery. RBKC worked collaboratively with residents and architects to develop ideas. The architects were enthusiastic about the scope of the project, with their plans published in June 2018, but then “got pissed off because nothing happened for months.”
The £40,000 allocated per property is not enough to transform the estate into the promised “model for social housing in the 21st century.” Those we spoke to all agreed that the figure reflects a lack of sincerity on RBKC’s part regarding Lancaster West and that the council has now reverted to its “property developer” type.
The per-household figure, just under £40,000, allocated to Lancaster West, is actually the same or lower than the amount allocated per property by RBKC for its social housing stock across the borough.
Some of the residents we spoke to had been on a fact-finding trip to Portsmouth to see an estate that had undergone a significant and successful refurbishment. The Residents’ Association member who attended told us that the Portsmouth estate received investment of £100,000 per unit. RBKC, the richest local authority in Britain, which held reserves of a third of a billion pounds before the fire, was looking to achieve its stated aims with under half the per-unit budget of the Portsmouth estate.
The £9.2 million Grenfell Tower refurbishment meant that approximately £77,000 was spent per unit and the members of Lancaster West Residents Association (LWRA) we spoke to think this figure should be starting point for the wider Lancaster West refurbishment.
Central government gave £25m to Lancaster West but this has been treated by RBKC as an excuse to reduce their own commitment to the estate. More on this below.
RBKC has spurned opportunities to borrow at very low interest rates to enable it to boost the Lancaster West recovery.
RBKC is “prioritising the allocation of recovery funds to those who have the greatest ability to sue the council, namely Grenfell survivors and bereaved”.
Funding of Lancaster West
A pattern of money awarded, then money withheld from Lancaster West has emerged since the North Kensington Recovery Strategy was published. It is a pattern that undermines the council’s key promises: genuine collaboration, sensitivity and a model for social housing, according to all four people we spoke to.
There have been two phases of funding of the estate’s recovery. £30 million was initially received, with £15 million coming from central government and £15 million from the council. This rose later to £57.9 million. The additional money was added when it became clear that £30 million was not enough and consisted of £18 million from central government and just under that amount from RBKC. The council did not want to match central government’s offer.
That amount can be further bolstered by accessing the Mayor of London’s Energy Efficiency Fund and taking a low-interest loan. But we were told that when this was mooted by residents, they were told by RBKC: ‘You have nearly £60 million. If you receive more, we have to cut back the budget.’
A similar response came from RBKC to the prospect of a grant from the government’s Heat Networks Investment Project for Lancaster West to have environmentally friendly communal heating. The grant required the estate to have safe external insulation (in the form of cladding) applied to its exterior to make it more energy efficient. But concerns about cladding are not the motivation for RBKC’s reticence to follow through on supporting such moves. According to one person we spoke to, RBKC “keep clawing back funding when Lancaster West accesses funding elsewhere”.
We were told that RBKC’s Housing Revenue Account (HRA), the income the council gains from its housing stock, is not treated by the council as income to be re-invested in communities. The same resident told us: “They (RBKC) see social housing as a privilege. The estate makes a profit for the council from rent, service charges and council tax. The HRA income alone should be enough to pay for capital works on Lancaster West”.
The pattern outlined by a number of the Lancaster West resident officials we interviewed is that the council capitalises on any funding secured by residents to cut its own outlay in contradiction of its stated commitment to the estate’s revival.
But Lancaster West is not an isolated example, carried out by one department, or one officer looking to tighten the purse strings. It reflects a pattern of governance by RBKC since the fire: The council’s documents and public pronouncements claim a newfound commitment to North Kensington; this satisfies those who have overseen the local authority, such as the government’s Grenfell Taskforce and the national media; the council then betrays residents by not following through on its commitments, or it pursues policies and strategies that not only do not meet their lofty exclamations of “change” but that actively and collectively neglect and punish residents in the north of the borough.
There are numerous examples of this pattern playing out, some covered previously by Urban Dandy including the council’s light touch approaches to applying its own Twelve Principles of Good Governance and its Charter for Public Participation. Seen in this context, the failure of RBKC to meet its stated goals on Lancaster West is no aberration but part of a deliberate shift back to pre-Grenfell austerity and the denigration of long-suffering residents.
Relations with RBKC
According to the residents we spoke to, the council refuses to collaborate with them in upgrading the estate. Regarding a recent council scrutiny meeting, the residents told us: “we had to write to ask to attend.” One of those we interviewed, a member of LWRA stated: “We have to go and see them, they don’t come to us, we’re an afterthought”.
They further criticised RBKC’s engagement strategy, saying “they use community organisations to tick boxes, they don’t check on delivery” and complained that LWRA, supposedly at the heart of the collaborative strategy is “never included in budget discussions” in which money for the council’s management is always approved. RBKC’s strategy of buying up houses in the aftermath of the fire was also described as “money wasted”.
The residents described a lack of transparency around money that is making Lancaster West’s and North Kensington’s recovery unnecessarily complicated. They cited the pot of money for community recovery including a 1.2 million annual budget for The Curve (the council’s main Grenfell recovery centre) but questioned who from the local community utilises The Curve, a venue that has proved toxic among many people locally and lacks empowered resident oversight.
We asked about the estate’s relations with national government. It seems that meetings held with successive Tory leaders have been perfunctory, forcing residents to rely on RBKC to make any progress. They said they lobbied RBKC, proposing that they collaborate on lobbying the government to secure more recovery money. We were told that “they (RBKC) would never consider doing that.”
By its original design, life on Lancaster West is a communal experience, so even private residents (as I was) need an effective system of communal repairs, decision making and management. The residents we spoke to said that the estate “needs a holistic approach” and cited investment in communal areas as key. In my time on the estate, communal areas were neglected and miserable. I knew of a Councillor living on the walkways who lobbied for some minimal improvements, pot plants, to be made in the communal area. RBKC refused.
Things have improved since then. We were told that:
The walkways have finally been refurbished, with empty / abandoned flats revived.
The positive changes have been implemented by a new organisation called W11 – Lancaster West Neighbourhood Team, which replaced KCTMO as the estate’s management body following the fire, when the TMO was relieved of its management duties. W11 is an on-site management team serving just Lancaster West albeit still funded by the council.
W11 is a “positive change” but the residents were also clear that they think RBKC sees W11 as “a danger” as it could become “a precedent for all estate management to become resident-led” so RBKC has vested interest in it not becoming too successful or independent.
From July 2019 until June 2020, staff at W11 carried out a comprehensive consultation throughout Lancaster West with very high engagement rates with residents. Priorities for the estate’s recovery were established, but will residents get what they have asked for?
We asked RBKC deputy leader Councillor Kim Taylor-Smith for a response on behalf of the local authority to the main criticisms of the resident officers, namely that RBKC has failed to transform Lancaster West; RBKC has not committed enough money to the estate’s recovery; RBKC is not genuinely collaborating with resident representatives to the extent that they describe experiencing deliberate exclusion by the council; that these criticisms reflect RBKC’s general performance in North Kensington since June 2017.
Neither Councillor Taylor-Smith nor any of his colleagues in the leadership team responded.
A council spokesman emailed: “We are sensitive to the special circumstances of Lancaster West residents and that is reflected in a scope and specification of work which is far beyond that of other estates.
“We have scoped the works collaboratively with residents and there is close control and scrutiny on the investment being made on Lancaster West, which is reviewed with the Lancaster West Residents’ Association and representatives at a quarterly programme board.
“We remain confident that this will be a model 21st century improvement programme.”**
Lancaster West is a profit-making estate, vibrant, creative and a key hub in a culturally rich corner of the world; its residents were steadfast in the face of the managed decline imposed by RBKC, only to be traumatised by a horror on the scale of a war crime. The same forces that failed to prevent the fire then failed to respond now seem to be equivocating about whether the estate’s recovery is really worth funding properly.
The residents we spoke to were clear and unified in their vision: “to achieve a ‘model for social housing’ we need money for communal areas.”
“We need somewhere we’re proud to live and that the council is proud to own.”
RBKC claims the same aspirations but Lancaster West residents might now be questioning just how sincere their council is.
Tuesday marked 34 months since the Grenfell Tower fire. There was, of course, no organised silent walk, but many will have walked in silence, their thoughts drawn again, as so often, to that fateful day in 2017.
The third anniversary moves nearer, and we naturally start to anticipate the feelings it will stir. But on 14th June 2020, there will be no mass gathering in North Kensington.
This is a sacred day for the community, when we remember those lost, remember each other, reconnect and briefly recapture the spirit that served us so well during those long, hot days and nights in 2017.
The official response to the horror at the Tower can be characterised as a dereliction of duty. Where it existed at all, it often faltered and sometimes exacerbated the crisis. But this community did not hesitate or fail. The outpouring of love during those days is something that will live on forever in the memories of all who were there, to be passed on to our children and grandchildren with pride, sure that this was the way humans should respond to a human tragedy.
And in this current crisis, it is clearer than ever that the North Kensington community is far ahead of those that still presume superiority and a right to rule over the nation.
Under the oppression of lockdown, many in North Kensington suffer with health and housing issues, with poverty. Re-traumatised, minds are flooded with memories of the fire, unease haunts our dreams and waking lives.
Death always lurks in the shadows, but we have a heightened awareness of it now, just as we did then.
For 34 months, many, or more likely, most of us have toiled with the shame and guilt that accompany trauma.
In these new COVID circumstances, the wisdom of the Chairman of the Grenfell Tower Inquiry to arrange proceedings so that attributions of guilt would be delayed for years must be questioned. Opinions on that are for another article, but it is important to acknowledge here that the pandemic has paused the Inquiry’s hearings, thereby extending an already unnecessarily long period of limbo.
This new delay comes as the full impact of the disaster trauma kicks in for thousands of affected individuals. It takes between two and three years for the full experience of trauma to begin to manifest following an event on the scale of the fire. Easily, imperceptibly triggered, widespread trauma makes mutual support so vital.
The thought of not being together on 14th June is almost unbearable. Nothing can adequately replace the hugs, the connections and the power and comfort of the shared, silent experience. Every individual experiences so much each 14th June, the intensity eased perhaps by a shared feeling of decency and humanity rising within ourselves and in our community…an indescribable, ethereal mix of raw vulnerability and strength
If the thought of not being able to be physically together to mark the occasion in June hurts, you can perhaps take solace in knowing that we were the ones who were there for each other in 2017, we responded with love, and we are ready to do so again. Many already are in the current crisis. Be certain that this humanity can be your comfort and that you can give and receive when the time comes.
There will be light in the darkness, and it will emanate from the North Kensington community.