The Kensington and Chelsea Tenant Management Organisation (KCTMO) was responsible for running the Lancaster West estate, including Grenfell Tower, in North Kensington. This year, its responsibility for Lancaster West was terminated following the Grenfell Tower fire of June 14th 2017, which killed 72 people. But what is KCTMO? Has it really ceased to exist? And why do these initials provoke such antipathy in North Kensington?
A Tenant Management Organisation (TMO) is traditionally a small, tenant-led group that takes over some of the landlord management responsibilities and oversight for an estate from a local authority. Of the 200 TMOs in Britain, the KCTMO was distinct in being an Arms-Length Management Organisation (ALMO) and therefore, by its very design, not representative of residents. KCTMO was created to directly take over the council’s management of its social housing, rather than to provide representative oversight.
The KCTMO story takes place against the backdrop of Conservative party predominance over the Kensington and Chelsea council. This was no different in 1996, when the council feared it might lose control of its social housing stock, which was subject to a compulsory tendering strategy from national government. To maintain its control, the council created the KCTMO, with its management team of 20, including, initially, 13 residents. In the plan, KCTMO would take control of the borough’s 9,000 social housing properties, but for major works (costing over £400,000, such as the Grenfell Tower refurbishment) liability was shared equally with the council.
In 2002, to access the Labour government’s Decent Homes funding, KCTMO became an ALMO, reducing the number of tenants on its board whilst maintaining the TMO designation in its name. By the late 00s, serious issues were emerging. An independent report in 2009 identified “substandard” repairs and a need for major works, recommending the Tory council take a greater role in monitoring KCTMO.
In response to the alarming report, newly appointed KCTMO chief executive Robert Black pledged to build trust between the TMO and tenants. But this did not come to pass.
In 2013, when I lived on the estate, the Estate Management Board at Lancaster West was wound up. There were “terrifying” power surges at Grenfell Tower and plans for the Kensington Academy secondary school and new Kensington Leisure Centre, next to Grenfell Tower were not received enthusiastically by residents, the sense being that KCTMO and the council were out of touch with, and even dismissive of, residents’ voices.
In July an independent review of Kensington and Chelsea Council’s governance was concluded and the council adopted twelve recommended “principles of good governance” . To assess how the council has fared in applying their new democratic principles it is worth considering an ongoing example: Canalside House, the North Kensington community hub currently under threat of “demolition” by the local authority. Is there any evidence of a change of approach to the local community?
The Centre for Public Scrutiny, experts on effective decision-making, were commissioned to carry out the independent review, which was funded by the Local Government Association. RBKC welcomed the subsequent report and adopted “12 principles of good governance we should embed in the council.” The 12 Principles are bespoke, designed specifically for RBKC to act on its claims to want to “change” following the Grenfell Tower fire.
The council’s own report endorsing the CPS recommendations was titled ‘CHANGE AT THE COUNCIL: THE COUNCIL’S RESPONSE TO THE INDEPENDENT REVIEW OF GOVERNANCE’ (their capitals) came four months after the independent review, suggesting serious consideration and a real commitment to action on the part of the local authority, who stated: “the council recognises that it (sic) essential to put these principles into practice.” The council’s leadership are to be held to account on this by the Executive and Corporate Services Scrutiny Committee.
The council leaders who hold the relevant portfolios and who endorsed the report were Elizabeth Campbell (leader) and Cllr Gerard Hargreaves (responsible for Communities and Culture).
Have the 12 principles been put in to practice?
Canalside House is an acid test of whether “change” has come, is still in the post, or is just Newspeak.
The Canalside story can be read in more detail here, but in short, the building is one of the few remaining Kensington assets preserved for community use. It is under threat of demolition to make way for private housing developments out of the price range of most North Kensington residents.
We spoke with members of the Canalside User Group, which represents all the Canalside organisations, to discover whether or not the council has been putting its policy into practice.
Principle 1. “Connecting with Residents”
“The council hasn’t connected with us at all. They haven’t visited, but our building is to be demolished and us moved. They seem to want us to go to a hot-desking space, but that’s not suitable and would mean the end for most of us”.
2. “Focusing on What Matters”
“We work with vulnerable people, children, BME community groups, small businesses, we’re the lifeblood of North Kensington and support for Grenfell. But the council seems more focused on building unaffordable properties”.
3. “Listening to Many Voices”
“They haven’t listened to us. That would require them speaking to us and that hasn’t happened. We emailed Kim Taylor-Smith (deputy leader of RBKC) a few times but he didn’t get back to us until he decided to inform us our building would be ‘demolished’
It’s not just us, they have ignored local activists and the Kensington and Chelsea Social Council when they’ve asked about Canalside”.
4. “Acting with Integrity”
Kim Taylor-Smith, 9th February 2018: “Kensington and Chelsea Council has no plans whatsoever to sell off Canalside House”.
RBKC Housing and Property Scrutiny Committee, 13th September 2018: For a proposed new housing development, “part or all of the Canalside House site will require demolition”.
5.“Involving Before Deciding”
“We have not been involved at all”.
6. “Communicating What We Are Doing”
“We find out about their decisions by watching videos of scrutiny committee meetings or waiting for the documents from a scrutiny committee meeting. That isn’t communicating with us”
7. “Inviting Residents to Take Part”
“We’ve had no invitation. In 2016 we were presented with a fait accompli when they wanted us out. Despite this Centre for Public Scrutiny report, what has changed in two years?
The wider community, who used Canalside House after the fire, have not been consulted. This is a council building, but the council are ignorant about what goes on here”
8. “Being Clearly Accountable”
“The council staff we’ve spoken to are in agreement that Canalside House shouldn’t be under threat. But the decision makers are not present, they don’t get back to us. We emailed Taylor-Smith a month ago, he promised a full reply. Nothing. Who are they accountable to? Where is the scrutiny of the lead councilors?”
9. “Responding Fairly to Everyone’s Needs”
“To completely ignore the needs of the resident groups at Canalside and everyone they represent is not responsive or fair. It suggests another agenda. We’ve attended their ‘listening exercises’ around North Ken but what difference do they make?”
10.“Working as Team”
“You know they’re not doing that”
11. “Managing Responsibly”
“This is the very antithesis of taking social and economic responsibility. Their approach disregards the needs of the population they are supposed to serve.”
People who use Canalside are a mix of people. A lot of children who use the services are from seriously overcrowded homes, sometimes double figures in a two bed flat. This is the council’s responsibility, but we are the ones helping these people. Small businesses come here that benefit the local economy. Innocent Smoothies started at Canalside House, so they can’t claim it’s not a successful place. If it’s valuable, why treat it with contempt?”
Principle 12, “Having the Support we Need” is an internal council principle and not relevant to the Canalside House example.
Have the principles been put in to practice? Has change arrived? No.
People in North Kensington have been raising health concerns since the Grenfell Tower fire. Following Friday’s news that ‘huge concentrations’ of toxins have been found in the soil around the tower, fellow local bloggers, THis Is North Kensington – THINK, have some more concerning news for local residents, which they have shared with Urban Dandy…
On Friday, The Guardian reported that Public Health England have not acted upon a report of early findings by toxicology expert Dr Anna Stec showing huge concentrations of potential carcinogens in the air and the soil around Grenfell Tower. Prof Stec has urged PHE, the Department of Heath the Police and RBKC to organise tests on local residents so health risks in our local North Kensington community can be assessed properly. Read about it here
Many of us here have long held these concerns, and they appear to be validated in Prof Stec’s early findings. Sadly, we can’t exactly say we are surprised – local residents have been voicing very real anxieties about health here for well over a year – concerns that have mainly fallen on the deaf ears of our government, Public Health England and our council.
We could remind them of the cyanide gases released by the burning insulation from the Tower in the fire, of numerous local residents calling for soil and water and cladding to be tested on countless occasions since the fire, of people from Grenfell Tower suffering cyanide poisoning after the fire, of the “Grenfell cough” which is no figment of peoples’ imagination in North Kensington (several locals had respiratory problems after the fire), of the burnt cladding and insulation that landed in people’s homes and gardens up to a mile away, or of this post of ours from August last year:
Public Health England were delayed in their responses at the very least, relied on air quality tests alone (again ignoring residents’ concerns) and flat-out refused to investigate the rest of the environment surrounding Grenfell Tower. Many concerned local residents at public meetings were dismissed by PHE – utterly shameful.
We sat at one meeting where one of them was saying that the air and soil here were perfectly safe and made out that we had nothing to worry about. It is bad enough that they refuse to take our concerns seriously, but they really should at least now listen to the concerns of a world-leading expert….
It also appears to many of us in our community that there have been concerted efforts on the parts of both this government and the leadership of our council from day one to minimise what has been a not just a local but a national disaster – shame on them.
We warn RBKC, Public Health England and the government that failing to act upon this is in itself a neglect of duty of care at the very least.
Local Labour Notting Dale Ward councillor Judith Blakeman has also constantly raised concerns over this and she informed us that she has also again raised these matters with RBKC.
Some might remember Sir Derek Myers, former joint Chief Executive of both RBKC and Hammersmith and Fulham. He stepped down, coincidentally – or not – enough at the same time Sir Merrick Cockell quit as leader of our council. Back in 2013, The Guardian published an interview with Myers in which he downplayed this council’s then-policy of negotiating the purchase of properties in Peterborough and then relocating local families there (Peterborough’s then Conservative MP Stewart Jackson condemned this at the time and said: “This is about social cleansing in Kensington and Chelsea. It’s about getting rid of people they don’t want in their borough, who are on benefits, who they have a responsibility for – to house – who are statutorily homeless.”)
Well, talking of homeless people, after his departure from the Rotten Borough, Myers then ended up chair of the board of trustees at Shelter until resigning last year alongside then trustee of Shelter, Tony Rice, who was also chairman and sole shareholder of Omnis Exteriors – who allegedly sold the Grenfell cladding – disgraceful.
But if last year’s news was shocking enough, some readers might be wondering why we are bringing all these old revelations up. We remind them that Sir Derek Myers’ “home” now is on the board of PHE.
We will also remind people of the Notting Barns South Masterplan, obtained by the Grenfell Action Group under the Freedom of Information Act and that Derek Myers was chief executive of this borough at the exact same time these plans, which proposed the demolition of Grenfell Tower, were drawn up.
No, we are not going into “conspiracy theory territory”, but Myers’ involvement with PHE certainly raises more than a few red flags here. His Guardian interview finishes with the line “like all natural leaders, where others see a problem, Myers sees an opportunity” – make of that what you will…
THINK believe it to be a real conflict of interest for Sir Derek Myers to be in such a position given his former role at RBKC and we say that it is time that he takes the “opportunity” to resign from Public Health England now.
We also say it is time for the government and the council to take the very real concerns about our health raised by residents, local councillors, health professionals and toxicology experts seriously and to act upon this immediately.
As things stand it appears to us that some in authority have not learnt anything after Grenfell; about listening to this community and its concerns and acting upon them responsibly. And we are less than reassured with the very important matters of our health, our environment and our futures being their call.
The council of Kensington and Chelsea has revived its plan to get rid of North Kensington community asset Canalside House and replace it with flats. The resurrection of the plan will be viewed by many as signalling the explicit return of the council’s long-standing policy of asset-stripping North Kensington. Will it be third time lucky for the council?
What is Canalside House and Why Does it Matter?
Opened in 1929, Canalside House is an integral and much-loved part of the North Kensington community, serving many hundreds of local people each year, including hundreds of children, the disabled and other vulnerable groups. It is ideally located at the north end of Ladbroke Grove, with excellent transport links. It continues to play a vital role for people in West London, including with its role as a hub for Grenfell recovery and support.
This week, everybody involved with Baraka Community Association will be marking the anniversary of the tragic fire at the Grenfell Tower, which saw our community in West London lose 72 members, including a number of children known to us. Those who survived the fire and many people living nearby are suffering the ongoing effects of trauma at having lived through such a shocking and horrifying event.
This week in North Kensington a series of events will be held in the community to remember those that were lost, to show solidarity with those that have suffered so much and to enable community members to provide each other with moral, emotional and practical support.
North Kensington is a special area, with rich diversity and a vibrant spirit. This spirit was on display in the aftermath of the fire and has kept the community strong ever since.
Last year, Baraka was part of the grassroots response to the tragedy, providing direct assistance and volunteering on the ground to provide disaster relief.
As well as recognising the incredible efforts of local people, we would also like to pay tribute to the support that came from people outside North Kensington who played such a necessary role. We would like to share with you one particular example of spontaneous kindness and generosity from last summer:
Following the fire, there was unprecedented demand for places on our annual outdoor adventure trip to Hindleap Warren in East Grinstead. Two of the children who were booked to attend were Firdaws and Yahya Hashim, aged 12 and 13, who tragically died in the Tower.
A private school from outside of London was at Hindleap the week before our trip, and when they heard that two of the group from North Kensington had died in the fire, they asked the staff if there were any plans to do anything to commemorate Firdaws and Yahya. The Hindleap staff told them they were thinking of buying and planting a tree as a memorial.
The school children got together and decided that they would all give up their tuck shop money for the week and use the money to buy the tree, which was then planted at a ceremony for the North Kensigton children the following week.
At this time of great sadness and remembrance, the staff, trustees and volunteers of Baraka Community Association wish to pay tribute to those that were lost in the Grenfell Tower; the survivors; and the countless people near and far whose acts of selflessness and kindness we recognise as the true meaning of Community.
Baraka Community Association, June 13th 2018. First published here.
Our community has been painted as work-shy immigrants, sub-letting; it could not be further from the truth; we were eloquent, hard working…we deserve to be respected
Urban Dandy is a North Kensington-based blog. It was born on the Lancaster West estate where the Grenfell Tower still stands. That estate, North Kensington and all of us who live here were forever changed on June 14th 2017. Our articles and poems from the aftermath of the fire can be found by clicking urbandandylondon.com/tag/grenfell-tower/ . We hope that all of our pieces on Grenfell convey some of the heartbreak experienced here in North Kensington, provide some context for the reader as well as serving as a tribute to the community we are proud to be a part of.
The Limits of Politics in the Shadow of Disaster
At al Manaar last week, Jeremy Corbyn focused on his ‘Another World Is Possible’ message. The visit to North Kensington was part of the strategy of taking Labour to the heart of communities to build grassroots support and pick up campaign volunteers. On both these macro and micro levels, Corbyn is underestimated by the media.
But in North Kensington, these are not our primary concerns. World peace and another world being possible don’t seem that important when there is no sign of justice for the crime at Grenfell Tower, when the Conservative council easily won the local election and when the survivors’ treatment has been appalling, surreal and bureaucratic.
Corbyn’s speech at the mosque was pleasant enough, but whoever wrote it failed to linger on the any specifics about the community response to the Grenfell Tower fire, the only positive in the nightmare. Where were his personal recollections? What are the implications for how another world could be moulded based on the collective efforts we saw here last year?
The situation in North Kensington is not one that powerful politicians can pay lip service to before heading back to the Commons or City Hall. It asks fundamental questions of how we deal with an appalling man-made disaster and how we see the future of this society.
Perhaps the words of Sadiq Khan, like Corbyn’s, are a tacit acknowledgment that London is over for many people who cannot thrive in a punitive property market. Nowhere is this more stark than in North Kensington. Where are the fresh ideas, beyond a call for survivors to be treated a bit better within the failed system?
The Labour leaders should feel free to use their power to speak and act against the Conservatives and their deadly policies. Unlike the community, these politicians have a platform and a voice, but if Labour cannot seize the moment in North Kensington, then rather than creating false hope, they should leave it to the locals and focus elsewhere instead.
We were abandoned…
It was the community that offered sanctuary to us
Ed, Grenfell Action Group
Big green hearts are in contrast to the derisory RBKC Council, the TMO, Theresa May and Sajid Javid. A desperate, grasping, corrupt political elite and their bureaucratic quislings.
What can be said about those whose symbols are on every lamppost, estate entrance, whose dead eyes stare out from the free newspapers? The Tory council just a human shield for Theresa May, the TMO likewise for the council.
How do we tell our children that their rulers are hateful? It might be better to tell them: ‘Look at what you did last year, at how you supported each other’ or ‘Look at the community you are part of’.
Naughty schoolboys, written off by the system but handing out water to distressed people long into the night, kindness everywhere. The purity of children – their big hearts in contrast to their presumed superiors. Unity not an empty slogan to be manipulated and used as a tool for power, but as real as it gets…
“Men aren’t gonna talk about it. They want to fix things, so they’re repressing their emotions.”
Rajaa Chellat, counselor for the My Shepherd therapy service.
Women led us on June 14th 2017, at Acklam Village and some of the other centres for relief, women led and men followed
We men want to fix or protect, but we can’t bring back 72 people, we couldn’t protect them…
On June 14th 2018 in North Kensington, just like last year, all we’ll have is each other.
“(The BBC) agreed to consult with the community on the tone of the programme before broadcast to ensure sensitivities are respected”
As you read this, the BBC DIY SOS Big Build team are hard at work, rapidly erecting a new boxing gym and community spaces at Bay 20 under the Westway dual carriageway. The project will be broadcast on BBC One across two programmes: one on the Dale Youth boxing gym which was destroyed in the Grenfell Tower fire, and one on the other spaces being created, which include a cafe and meeting rooms. The BBC identified the need for effective community spaces in North Kensington, and the Westway Trust, custodians of the land on behalf of the community, have gratefully accepted the free building. There has been much disquiet about the project, summed up in our previous article here. Any project implemented by the state broadcaster BBC and the distrusted Westway Trust would inevitably be greeted with caution. But when the project has been inspired by the entirely preventable, man-made disaster at Grenfell, the stakes are raised further. It is not yet clear that the BBC has its heart or head in the right place to be bulldozing its way into the North Kensington community in the name of light entertainment. Read on… Continue reading →