KCTMO: Who, What, Where, When & Why – Part One

The Kensington and Chelsea Tenant Management Organisation (KCTMO) was responsible for running the Lancaster West estate, including Grenfell Tower, in North Kensington. This year, its responsibility for Lancaster West was terminated following the Grenfell Tower fire of June 14th 2017, which killed 72 people. But what is KCTMO? Has it really ceased to exist? And why do these initials provoke such antipathy in North Kensington?

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A Tenant Management Organisation (TMO) is traditionally a small, tenant-led group that takes over some of the landlord management responsibilities and oversight for an estate from a local authority. Of the 200 TMOs in Britain, the KCTMO was distinct in being an Arms-Length Management Organisation (ALMO) and therefore, by its very design, not representative of residents. KCTMO was created to directly take over the council’s management of its social housing, rather than to provide representative oversight.

Creation

The KCTMO story takes place against the backdrop of Conservative party predominance over the Kensington and Chelsea council. This was no different in 1996, when the council feared it might lose control of its social housing stock, which was subject to a compulsory tendering strategy from national government. To maintain its control, the council created the KCTMO, with its management team of 20, including, initially, 13 residents. In the plan, KCTMO would take control of the borough’s 9,000 social housing properties, but for major works (costing over £400,000, such as the Grenfell Tower refurbishment) liability was shared equally with the council.

Change

In 2002, to access the Labour government’s Decent Homes funding, KCTMO became an ALMO, reducing the number of tenants on its board whilst maintaining the TMO designation in its name. By the late 00s, serious issues were emerging. An independent report in 2009 identified “substandard” repairs and a need for major works, recommending the Tory council take a greater role in monitoring KCTMO.

In response to the alarming report, newly appointed KCTMO chief executive Robert Black pledged to build trust between the TMO and tenants. But this did not come to pass.

In 2013, when I lived on the estate, the Estate Management Board at Lancaster West was wound up. There were “terrifying” power surges at Grenfell Tower and plans for the Kensington Academy secondary school and new Kensington Leisure Centre, next to Grenfell Tower were not received enthusiastically by residents, the sense being that KCTMO and the council were out of touch with, and even dismissive of, residents’ voices.

Refurbishment Continue reading

Come Unity – Grenfell Tower

Wednesday 14th June was the day Urban Dandy was going to write up last week’s historic ousting of the Conservatives from Kensington in the general election. Twenty Labour voters, some from the Grenfell Tower, had contacted us with their joyful responses. North Kensington, so victimised for so long, had something to celebrate.

But the horrific events at the Grenfell Tower on the Lancaster West estate overtook us, and our beloved North Kensington.come_unity

Urban Dandy was born on Lancaster West, where the spirit of defiance among the downtrodden inspired our name.

The estate has had serious issues, most significantly a lack of investment and a very negative attitude towards residents from the council. The neglect of the estate during my years there struck me as something of a cruel game – the Kensington and Chelsea Tenant Management Association (TMO) seemed to be actively against residents. So what should have been routine phone calls to resolve minor issues got nowhere, with a suspicion of a perverse pleasure being taken by the TMO. Nobody liked the TMO, nobody rated them, and today the anger against the organisation and their local authority overlords was everywhere.

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A day of helping out at the scene raised many questions: where is the council’s organised response? Where is the prime minister? How can this have happened? Nobody on the estate, and it really is nobody, doubts that the long-term neglect of their housing is behind the disaster. Neglect is a political choice.

The UK is the first world, but within the first world are pockets of the third world. In the third world people don’t buy contents insurance and councils don’t install communal fire alarms.

All the questions will be addressed in time. Some truths we already have: North Kensington is a remarkable multi-cultural success story. It is the best of British, in which everybody is welcome. Today the community was out in force, in total unity, all ethnicities and all religions.

To fully recount the experience of the day would be impossible. So many moments of spontaneous human kindness and decency passed in the blink of an eye. So many tragic scenes were glimpsed in passing. So much love was shared between people. There was no separation, no melodrama, just an outpouring of humanity, brotherly and sisterly love, love for children and love of life.

The events will stay with residents forever: children being thrown from windows, phone calls made from the tower by fathers to say goodbye to loved ones, desperate residents switching their lights on and off to get attention as the fire spread. Many local people told me about the screams they heard coming from Grenfell Tower, and their feeling of impotence at hearing their neighbours perish.

Many people died today, and so many lives have been shattered. The community has not been shattered though, and so it is fitting that the art work for the celebratory blog on the Labour victory is used here instead. Come Unity.

Donations can be made at:

Al Manaar Mosque

Westway Sports Centre

St Clement and St James

Rugby Portobello Trust

Tabernacle Christian Centre

Google or call first to see which donations should go where.

Art by Sophie Lodge, Ladbroke Grove,

By Tom Charles

@tomhcharles